Yellow Dog FAQ

Do I need an appointment?     
Yes please. We ask that you please book an appointment with us, even if it's something small such as a nail trim. Reservations help keep us organized and make it possible to provide each dog with the care and attention they deserve. Appointments can be made over the phone or online.

How long does it take?
Each dog is different when it comes to grooming, and the duration of your dogs groom depends on their size, haircut, condition of their coat, and their comfort level. Although we do try to be accommodating, and you will be given an approximate pick up time when your dog is dropped off, you should expect to leave your dog with us anywhere from 2-4 hours.

What if Yellow Dog is running behind?
If unforeseen circumstances cause us to be late, we will call and make arrangements for a later discharge. Please be sure to provide us with a cell phone or home number where you can be reached in case we are late.

What if I cant pick my dog up at time of grooming completion & pick up notification?
All dogs that stay at Yellow Dog for more than 1 hour past service completion & pick up notification will be automatically enrolled in our Extended Stay Program.
This includes:An offer of fresh water, Yellow Dog cookies, Bathroom break.
The cost is $10 per hour of your dogs extended stay. Fee's are charged at the beginning of each hour.
All pets must be picked up by our 5pm closing time.
This program ensures all dogs are kept comfortable during their stay & allows the shop to function at optimal guest capacity.

Can I stay?
In most cases when a dog sees their owner they get excited, they want to go to their owner, they think its home time and they want to play. This can be hazardous as your groomer is working with sharp objects, and is trying to avoid additional excitement and stress for your dog. You may tour the grooming studio or observe as other dogs are groomed however its is not recommended if it's your own dog in tub or on table.

Do you express anal glands?
Anal glands are small scent glands found right underneath a dog's tail. Many dogs express them naturally; however some smaller dog breeds don't and may need assistance if they become uncomfortable. Anal gland expression can be performed by your veterinarian .Yellow Dog groomers do not express anal glands.

What if my dog is matted?
Your dog's well-being is our top priority and that is why we will only perform pain free grooming. Dogs that are de-matted on a regular basis learn to associate grooming with discomfort if not pain. So if your dog is badly matted, we will recommend removing the coat by shaving underneath the matting.

I have a double coated dog, will you shave him?
We want to be accommodating, and make each customer happy, so yes, we will shave your dog if you want us to. However, it is not something that we recommend, and there are a few things you should know before making the decision to do so.
A dog's coat provides insulation from not only the cold, but also the heat and sun. Dogs do not "sweat" like humans do; in fact they cool themselves by panting from the mouth, sweating at the paws and cooling the blood in their ears.
When we shave a double coated dog we are actually taking away their protection from the elements, exposing them to harmful sun burn or even causing heat stroke. Their coat also acts as a protection against insects and parasites, so by removing that protection your dog could be exposed to more problems.
It's important to note too that a dog's undercoat actually grows faster than the top coat, so when we cut into that top coat it causes the undercoat to grow uninhibited. This hair is thick can matt easily or result in patchy, uneven growth until the top coat eventually re-grows. By then the coat may be so damaged that it may not grow back at all. In addition, shaving a double-coat actually interrupts the natural shedding process and can cause MORE shedding.

What happens if my dog is found with fleas and ticks?
Any pet that comes into Yellow Dog Studio with fleas is immediately put into the tub for a flea bath; this will result in the owner being charged an extra $10.00. It is very important to let us know if you think your pet may have fleas before you come to your appointment.  Sometimes it is difficult for us to tell if fleas are present until we start the grooming process.  If we find fleas during the groom we will contact you immediately. There will be no surprise charge on your bill.We have put this policy in place in order to keep our grooming area clean and your pet flea free.

What happens to my dog should I fail to pick him up at the agreed time?
If you cannot pick up your dog at the agreed upon time, please call and allow us to alter our schedule accordingly. Dogs not picked up after several phone-call attempts will be walked, fed, watered, and housed overnight at the Studio for a boarding fee; minimum $35.00 per day/night.

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